Hi, I’m Amber. An AI-enabled Senior Product Designer.

12+ years delivering research-led, accessible, award-winning product design ✦ 12+ years delivering research-led, accessible, award-winning product design ✦ 12+ years delivering research-led, accessible, award-winning product design ✦ 12+ years delivering research-led, accessible, award-winning product design ✦

I lead design end-to-end, from research and prototyping through testing and delivery, for complex, regulated products across banking and finance in Australia and the UK.

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Experience

A host of national and global brands, spanning retail, energy and agency environments.

0→1BankingAINational and global brandsRetailEnergyAgencyIn-houseFreelanceProject managementCritical thinkingStructured researchWorkshops that align a room

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Right now at NAB

Solving complex problems so what we ship works for the people using it, not just the people who approved it.

Systems thinkingSolving complex problems

Trusted partnerProduct · engineering · NAB’s accessibility team

Solid research practiceModerated and unmoderated interviews · structured studies

AI tooling I’ve built myselfSpeeds up the parts that don’t need a human doing them by hand

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Background

Areas and titles I’ve held and the industries I’ve worked across.

Senior Product DesignerSenior Design StrategistGlobal Web Design LeadB2BB2CSaaSEcommerceContent creationMarketingMentoring other designers

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In 2026, I was awarded the Content Craft Award at NAB – for leading excellent content design by championing better comprehension, faster time to complete, error elimination, and best outcomes while ensuring we still met our legal obligations.

How I work

End-to-end, research-led design

I run research myself end to end, from framing the right questions through moderated and unmoderated testing to turning findings into clear direction. Staying close to the research means nothing gets lost between what users say and what actually gets built. I even built my own moderating testing AI synth tool to help me organise insights, themes and user feedback.

Accessibility – beyond the basics

Accessibility is embedded in my design process, not a checklist I run at the end. I’ve completed accessibility training and go well past colour contrast, considering screen reader flow, keyboard navigation, cognitive load, and plain language. I bring this into every project, whether or not there’s a dedicated accessibility team to lean on.

Stakeholder collaboration and workshops

I run workshops that get a room aligned, present design rationale with confidence, and turn research findings into clear direction for product owners, business analysts, engineers and QA. Years of working across internal teams and external stakeholders in banking, retail and agency settings taught me how to do that well.

Multi-industry design experience

Over 12+ years I’ve designed across services, eCommerce, fashion, art, luxury fragrance, oil, gas and energy, finance and banking, small business coaching, in agency, in-house and freelance settings across Australia and the UK. That range means I can pick up a new domain quickly without losing rigour.

FIGMA ✦ FIGJAM ✦ ADOBE CREATIVE SUITE ✦ ASKABLE ✦ USERTESTING ✦ QUALTRICS ✦ COPILOT ✦ CURSOR ✦ FIGMA MAKE ✦ CLAUDE ✦ CHATGPT ✦ MIRO ✦ NOTION ✦ CONFLUENCE ✦ JIRA ✦ WORDPRESS ✦ SHOPIFY ✦ HTML5 ✦ CSS3 ✦

Tool stack

Tools across design, research and AI, backed by stakeholder management, workshops and agile working from early discovery through to a shipped product.